Job Descriptions

Role Overview

The Volunteer Support Officer will be responsible for recruiting,
training, supporting and developing our Volunteers in their Befriending and
Support role with ALONE.

Reporting Relationship

You will report directly to the Head of Services in ALONE.

Responsibilities

• Promote ALONE’s Befriending and Support services throughout the
  community.


• Recruit, train, reference check and Garda vet all volunteers.


• Work with ALONE’s Service Staff to ensure that all newly trained
  and vetted volunteers begin activities to support older persons within the
  specified timeframe.


• Support and maintain good communications with volunteers.


• Be the first point of contact for volunteers when issues arise.


• Develop and implement programmes that promote the continuous
  improvement and engagement of volunteers.


• Cultivate a positive and supportive atmosphere by recognising
  volunteer efforts.


• Assist with identifying local activities / events that both older
  persons and their volunteers can participate in.


• Develop local volunteer leadership programme and collaborate with
  Volunteer Leaders to coordinate and deliver social events in your region.


• You may be required to undertake additional duties or tasks as
  required.

Essential skills & experience

• The ability to work under pressure, multi-task and to resolve
  problems is essential.


• A full clean driver’s license and access to a car is essential.


• Previous experience in recruitment, training and engagement of
  staff or volunteers is desirable.


• Excellent interpersonal skills with the ability to work
  independently and as part of a team.


• Excellent written and verbal communication skills including
  experience of delivering presentations to large audiences.


• Proficient in an IT-rich environment such as Microsoft Office and
  Salesforce CRM.


• Previous experience of organising and running events is desirable.

Further information

• This role is 35 hours per week


• This is a 2 year fixed term contract.


• Core hours are generally Monday to Friday 09:00 – 17:00 but you
  may be required to work outside of those hours i.e. evenings or weekends
  on occasion to meet the needs of the service.


• Regular travel and remote working is required with this role with
  adaptable working arrangements available to facilitate this flexibility.


• A Full Drivers licence and access to a car is essential.


• Remote Induction and training on commencement in role.


• The salary scale offered for this position is €27,000 to €34,000,
  depending on experience.

Benefits

•  Full-time, 35-hour work-week


• Comprehensive Training & Development


• 24 Days annual leave, increase to 25 days after 2 years’ service.


• Pension Scheme- after 12 months service


• Death in Service – after 6 months’ probation successfully
  completed.


• Travel Saver Schemes


• Bike to work Scheme


• Employee Assistance Programme


• Paid maternity & Paternity leave – after 18 months service


• Comprehensive Training & Development


• Mileage Policy in place for applicable roles


• Progression Opportunities


• Sick Pay scheme – after 6 months’ probation successfully
  completed.


• Horizontal transfer policy.

Skills

• Interpersonal Skills
• Excellent written and verbal communication skills

Experience

• 1 year